Returns & Refund Policy

Last Updated: March 2026

At Nivkara, we stand behind the quality of our products. If for any reason you are not completely satisfied, we're here to make it right. Please read our policy carefully.

1. Our 30-Day Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee on all Nivkara products. If you are not satisfied with your purchase, you can request a refund or replacement within 30 days of delivery — no long explanations needed.

2. Eligibility for Returns

To be eligible for a return, your request must meet the following conditions:

• The return request must be raised within 30 days of delivery.
• The product must be at least 70% unused (opened products are accepted given our money-back guarantee).
• The product should not have been misused or used against the instructions on the label.
• You must provide your order number and a brief reason for the return.

3. Non-Returnable Situations

We do not accept returns in the following cases:

• Return request raised after 30 days of delivery
• Product has been fully used or is completely empty
• Damage caused by misuse, improper storage, or use contrary to label instructions
• Items purchased during a clearance or non-returnable sale (if explicitly marked)

4. How to Initiate a Return

Initiating a return is simple:

• Step 1: Email us at nivkarastore@gmail.com with your order number, reason for return, and a photo (if applicable).
• Step 2: Our team will respond within 24–48 business hours with return instructions.
• Step 3: Ship the product back to our address (we will provide it via email). Return shipping cost is borne by the customer unless the return is due to a defective or wrong product.
• Step 4: Once we receive and inspect the returned item, your refund or replacement will be processed.

5. Refund Process

After we receive and approve your return:

• Prepaid Orders: Refund will be credited to your original payment method within 5–7 business days.
• COD Orders: Refund will be processed via Bank Transfer / UPI within 5–7 business days. Please share your bank or UPI details when raising the request.
• You will receive an email/SMS confirmation once the refund has been initiated.

6. Exchange / Replacement

If you received a defective, damaged, or wrong product, we will send you a free replacement at no extra cost. Please report such issues within 48 hours of delivery with photographs of the product and packaging.

7. Late or Missing Refunds

If you haven't received your refund within 7 business days:

• First, check your bank account or UPI app again.
• Then contact your bank — processing times can vary.
• If you've done both and still haven't received it, please contact us at nivkarastore@gmail.com and we'll resolve it promptly.

8. Contact Us

For any return or refund queries, we're always happy to help:

• Email: nivkarastore@gmail.com
• Website: nivkara.com/pages/contact

We promise to respond within 24 business hours. Your satisfaction is our priority ❤️