Shipping & Cancellation

Shipping & Cancellation Policy

Last Updated: March 2026

At Nivkara, we want your order to reach you as quickly and safely as possible. Please read our shipping and cancellation policy carefully before placing your order.

1. Shipping Coverage

We currently ship across India, including Tier 1, Tier 2, and Tier 3 cities. We do not currently ship internationally.

2. Free Shipping

We offer Free Delivery on all orders above ₹299. For orders below ₹299, a nominal shipping charge may apply, which will be shown at checkout.

3. Processing Time

Orders are typically processed and dispatched within 1–2 business days of order placement. Orders placed on Sundays or public holidays will be processed the next business day.

4. Estimated Delivery Time

  • Metro Cities (Delhi, Mumbai, Bengaluru, etc.): 3–5 business days
  • Tier 2 & Tier 3 Cities: 5–7 business days
  • Remote Areas: 7–10 business days

These are estimated timelines. Actual delivery may vary due to factors beyond our control such as courier delays, weather conditions, or local disruptions.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS and/or email. You can use this to track your order on the courier partner's website or through the link provided in your shipping confirmation.

6. Cash on Delivery (COD)

We proudly support Cash on Delivery across all serviceable pin codes in India. Please keep the exact change ready at the time of delivery. COD orders that are refused or returned without genuine reason may be flagged and affect future COD eligibility.

7. Failed Delivery Attempts

Our courier partners make up to 3 delivery attempts. If delivery is unsuccessful after 3 attempts, the package may be returned to us and marked as RTO (Return to Origin).

Once the returned parcel reaches our warehouse, further action will be taken according to our RTO policy below and after receiving confirmation from the customer.

8. RTO (Return to Origin) & Failed Delivery Policy

If your order is returned to our warehouse and marked as RTO (Return to Origin), we will notify you through WhatsApp and email after the order is received at our warehouse.

Once you receive our notification, you must confirm how you would like to proceed:

1. Reschedule Your Order

If you still wish to receive your order, you can request a reschedule. After receiving your confirmation, we will process the order for reshipment to your confirmed delivery address.

2. Request a Refund

If you do not wish to receive the order again, you can request a refund. The eligible refund amount will be processed as per our Refund Policy, after deducting any applicable RTO, shipping, handling, or other charges.

Customer Confirmation Is Mandatory

No action will be taken on an RTO order without the customer's confirmation.

Your confirmation through WhatsApp or email is required before we start the rescheduling or refund process.

Once we receive your confirmation, we will proceed with the option selected by you.

Please ensure that you respond to our WhatsApp message or email after receiving the RTO notification. Delays in responding may result in a delay in processing your rescheduling or refund request.

9. Cancellation Policy

Before Dispatch

You can cancel your order within 12 hours of placing it by contacting us at nivkarastore@gmail.com or via WhatsApp. We will cancel and refund (if prepaid) the full amount with no charges.

After Dispatch

Once your order has been shipped, it cannot be cancelled. You may initiate a return after receiving the product as per our Returns & Refund Policy.

10. Wrong or Damaged Product Received

If you receive a wrong or damaged product, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photographs of the product and packaging

We will arrange for a replacement or full refund at no additional cost to you.

11. Contact Us

For any shipping or cancellation queries, reach us at: