Returns & Refund

NIVKARA - RETURNS, REFUND & CANCELLATION POLICY
Last Updated: June 2026

IN SHORT

If the fault is ours (damaged, wrong, missing or defective product), you get a
free replacement or a full refund, with free return shipping.

If the fault is not ours, a deduction will apply.

A full refund with no deduction is given only when the fault is ours.

All orders on nivkara.com are prepaid. We do not offer cash on delivery.

ORDER CANCELLATION

You can cancel within 24 hours of placing the order, or before dispatch,
whichever is earlier. You get a full refund.

Once the order is dispatched it cannot be cancelled. If you still refuse the
parcel, Rs. 100 will be deducted from your refund.

Need to change your address or phone number? Email us before dispatch and we
will update it. After dispatch we cannot change it.

If we cancel your order because the product is out of stock or your pincode is
not serviceable, you get a full refund with no deduction.

To cancel, email nivkarastore@gmail.com with your order number, name and
registered phone number.

DAMAGED, WRONG OR MISSING PRODUCT

If your product arrives damaged, leaked, broken, wrong, or with an item
missing, we will replace it free of cost. Return shipping is also free.

Tell us within 48 hours of delivery and send us:

- Your order number
- Clear photos of the product and the outer packaging
- A photo of the shipping label
- An unboxing video (compulsory)

The unboxing video must be one continuous recording, started before you open
the parcel. This protects genuine customers and protects us from fake claims.
Without the video we cannot approve the claim.

If we cannot send a replacement, we will refund you in full.

14-DAY MONEY BACK GUARANTEE

Used the oil properly and still not happy? Ask for a refund within 14 days of
delivery.

Conditions:

- You must have used the product regularly for at least 14 days, as per the
  instructions
- The bottle must be sent back to us. Part-used or empty is fine.
- If you bought a combo or a pack, all bottles in it must be sent back
- Any free gift that came with the order must also be sent back, or its value
  will be deducted
- The product must not be diluted, refilled, transferred to another container,
  or damaged by you
- The order must be from nivkara.com or an authorised Nivkara channel
- Personal use only. Bulk, reseller and wholesale orders are not covered.
- One money back claim per customer. Repeat claims on the same name, phone
  number or address are not covered.

Rs. 150 return shipping will be deducted from your refund.

This is a satisfaction guarantee. It is not a promise of specific results.
Hair care outcomes depend on your scalp condition, how regularly you use the
product, and your lifestyle.

FAILED DELIVERY (Rs. 100 DEDUCTION)

Rs. 100 will be deducted from your refund if the parcel comes back to us
because of:

- Wrong, incomplete or undeliverable address given at checkout
- Wrong, switched-off or unreachable mobile number
- Delivery calls not answered, or you were not available when the courier
  tried to deliver
- OTP not shared with the delivery agent
- You refused the parcel
- You asked to cancel after the order was already dispatched

The refund is given only after the parcel physically reaches our warehouse and
is checked.

If you repeatedly refuse parcels, we may not accept your future orders.

FREE DELIVERY REATTEMPT (INSTEAD OF A REFUND)

If your parcel comes back to us, you do not have to take the refund with the
Rs. 100 deduction. You can ask us to send it again, free.

- The reattempt is completely free. No extra shipping or re-dispatch charge.
- We can only start it after the parcel is marked RTO Delivered and has
  physically reached our warehouse. While it still shows RTO Initiated or RTO
  in Transit, we cannot do anything.
- Before we send it again, please confirm your full address, PIN code, phone
  number, and when you will be available.
- It is subject to courier serviceability and stock.
- Only one free reattempt per order.
- If the reattempt also fails (wrong address, unreachable number, not
  available, OTP not shared, or parcel refused), the Rs. 100 deduction will
  apply on the refund.

Tell us within 7 days of the parcel reaching our warehouse whether you want a
free reattempt or a refund. If we do not hear from you, we will process the
refund with the applicable deduction.

ALLERGY AND SKIN OR SCALP REACTION

Our oil is made from natural herbs. Natural ingredients suit different people
differently.

- The full ingredient list is given on our product page. Please read it before
  ordering.
- Please do a patch test before first use. Apply a small quantity behind your
  ear or on your inner forearm and wait 24 hours.
- Itching, irritation, redness, sensitivity or an allergic reaction is not a
  manufacturing defect and not our fault. These cases are not eligible for a
  free replacement or a full refund. They can only be considered under our
  14-Day Money Back Guarantee, with the Rs. 150 deduction.
- Small differences in colour, smell or thickness from one batch to another
  are normal in herbal oils and are not a defect.
- If you have a known allergy, a scalp condition, or you are pregnant or
  nursing, please consult a doctor before use.

WHEN WE CANNOT GIVE A REFUND OR REPLACEMENT

- Request made after the time limits given above
- Product damaged after delivery by you, or stored badly
- Product diluted, refilled, transferred to another container or tampered with
- Photos, unboxing video or order details not provided
- Product bought from an unauthorised seller, reseller or third-party website
- Claims based on expecting guaranteed hair growth or overnight results
- Free gifts, promotional items and combo freebies
- Bulk, reseller, wholesale or commercial orders

SHIPPING AND OTHER CHARGES

Shipping charges, convenience fees and payment gateway charges are not
refundable, unless the problem was caused by us.

If you used a discount code, the refund is of the amount you actually paid.
Used discount codes and coupons are not given back.

DELIVERY TIMELINES AND DELAYS

Orders are usually dispatched within 48 hours and delivered in 3 to 8 days,
depending on your pincode.

Delays caused by couriers, weather, strikes, festivals, public holidays or
remote locations are not in our control. They are not a valid reason for
cancellation or refund. We may offer store credit in such cases.

REPLACEMENT, STORE CREDIT OR REFUND

When a claim is approved, we may give you a replacement, store credit, or a
coupon of the same value instead of a cash refund, depending on stock and the
type of issue.

REFUND TIMELINE

Approved refunds are processed after the returned product reaches us and is
checked.

The money will reach your account in 7 to 10 days.

Refunds are sent back to your original payment method. If that is not
possible, we will send it by UPI or bank transfer to the person named on the
order.

HOW TO RAISE A REQUEST

Email us at nivkarastore@gmail.com

Subject: Return/Refund Request - [Your Order Number]

Include your name, order number, phone number, the reason for your request,
and the required photos or video.

We reply within 2 working days. Once your request is approved, we will email
you the return address. Please send the product back, or keep it ready for
pickup, within 3 days.

CONTACT

Email: nivkarastore@gmail.com

All claims are checked before approval. Nivkara's decision after verification
is final. We may update this policy at any time. The version published on
nivkara.com is the version that applies.