Terms & Conditions

Last Updated: June 2026

Welcome to Nivkara.

Nivkara is an Indian hair-care and wellness brand focused on Ayurvedic hair-care rituals. Our current product, Nivkara Bhringraj Root Therapy Hair Oil, is an external-use hair-care product designed for pre-wash scalp massage, strand conditioning and root-first care.

By accessing our website, purchasing our products or using our services, you agree to these Terms & Conditions. Please read them carefully before using this website.

If you do not agree with these terms, please do not use our website or purchase our products.

1. Use of Website

By using this website, you confirm that:

• You are at least 18 years old, or using the website under the supervision of a parent or guardian.
• The information you provide is accurate and complete.
• You will not use this website for any unlawful, fraudulent or harmful activity.
• You will not attempt to copy, misuse, hack, disrupt or interfere with the website or its services.

We reserve the right to refuse service, cancel orders or restrict access if we believe there has been misuse of the website.

2. Product Information

We try our best to ensure that all product descriptions, images, prices, ingredients, instructions and availability details are accurate and updated.

However, minor differences may occur due to:

• Product photography
• Screen colour settings
• Packaging updates
• Batch-level changes
• Typographical or technical errors

Nivkara Bhringraj Root Therapy Hair Oil is an external-use hair-care product. It is not a medicine and does not diagnose, treat, cure or prevent any disease or medical condition.

3. Product Use Disclaimer

Nivkara Bhringraj Root Therapy Hair Oil is for external use only.

Please avoid contact with eyes. Discontinue use if irritation, itching, redness, burning or discomfort occurs. If you have a sensitive scalp, active scalp infection, severe dandruff, sudden hair loss, patchy hair loss or any medical condition, please consult a qualified dermatologist before use.

Individual results may vary based on hair type, scalp condition, routine, lifestyle and consistency of use.

We do not guarantee:

• Overnight hair growth
• Guaranteed reduction in hair fall
• Cure for hair loss
• Cure for dandruff or scalp disease
• Results within a fixed number of days
• Same results for every customer

By purchasing or using our product, you agree that you are using it at your own discretion.

4. Pricing and Payments

All prices listed on the website are in Indian Rupees (INR), unless stated otherwise.

Nivkara currently accepts prepaid orders only. Payment must be completed at checkout through the available payment methods.

We reserve the right to change product prices, offers, discounts or availability at any time without prior notice.

If there is a pricing error or technical issue, we may cancel the order and refund the amount paid.

5. Orders and Confirmation

After placing an order, you may receive an order confirmation via email, SMS or WhatsApp, depending on the details provided at checkout.

An order is considered accepted only after payment is successfully received and the order is confirmed by our system.

We reserve the right to cancel an order in cases such as:

• Payment failure
• Incorrect customer details
• Unserviceable delivery location
• Stock unavailability
• Suspected fraudulent transaction
• Technical or pricing error

If a prepaid order is cancelled by us, the eligible refund will be processed to the original payment method.

6. Shipping and Delivery

We aim to ship orders within the estimated timeline mentioned on our website or communicated at checkout.

Delivery timelines may vary depending on:

• Customer location
• Courier partner availability
• Public holidays
• Weather conditions
• Operational delays
• Incorrect or incomplete address details

Nivkara is not responsible for delivery delays caused by courier partners, customer unavailability, incorrect address, natural events or circumstances beyond our control.

Customers are responsible for providing accurate shipping details. If an order is returned due to incorrect address or customer unavailability, additional shipping charges may apply for reshipment.

7. Returns and Refunds

Returns, refunds and replacements are governed by our Returns & Refund Policy.

For hygiene and safety reasons, opened or used hair oil bottles cannot be returned unless there is a verified quality issue, damage or wrong delivery.

Eligible refund requests will be processed to the original prepaid payment method used at checkout.

Please refer to our Returns & Refund Policy for complete details.

8. Cancellations

Order cancellation requests can be made before the order is shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, the order may be handled according to our Returns & Refund Policy, if eligible.

To request cancellation, please contact us at:

Email: support@nivkara.in

Include your order number and registered phone number in the email.

9. User Information

When you place an order or contact us, you may be required to share personal information such as:

• Name
• Phone number
• Email address
• Shipping address
• Payment details
• Order details

We use this information to process orders, deliver products, provide customer support and improve our services.

Your information is handled according to our Privacy Policy.

10. Intellectual Property

All content on this website, including text, images, logos, graphics, product names, designs, layout, icons and brand elements, belongs to Nivkara or is used with appropriate permission.

You may not copy, reproduce, distribute, modify, sell, reuse or exploit any content from this website without written permission from Nivkara.

Unauthorized use of our brand assets, product images or website content may result in legal action.

11. Customer Reviews and User Content

If you submit reviews, testimonials, photos, videos, comments or feedback to Nivkara, you grant us permission to use, display, edit or share that content for marketing, website, social media or customer support purposes.

You confirm that any content you submit:

• Is truthful and based on your own experience
• Does not violate any law
• Does not include abusive, offensive or misleading content
• Does not infringe on another person’s rights

We reserve the right to remove or reject any user content at our discretion.

12. Medical and Health Disclaimer

Information on this website is provided for general educational and product information purposes only.

It should not be considered medical advice, diagnosis or treatment.

Nivkara Bhringraj Root Therapy Hair Oil is not intended to replace consultation with a doctor, dermatologist or qualified healthcare professional.

For sudden, severe, patchy or persistent hair loss, scalp infection, allergic reaction or medical concerns, please consult a qualified dermatologist.

13. Limitation of Liability

To the fullest extent permitted by law, Nivkara will not be liable for:

• Indirect, incidental or consequential damages
• Loss of profits, data or business
• Product misuse
• Allergic reactions or sensitivities
• Delays caused by courier partners
• Website downtime or technical issues
• Incorrect information provided by the customer
• Expectations of guaranteed results

Our liability, if any, will be limited to the amount paid by the customer for the product purchased.

14. Third-Party Links and Services

Our website may contain links to third-party websites, payment gateways, courier partners, apps or services.

We are not responsible for the content, privacy practices, terms, policies or actions of any third-party service.

Customers are advised to review third-party terms before using their services.

15. Changes to Terms

We may update or modify these Terms & Conditions at any time without prior notice.

The updated version will be posted on this page with the revised date.

By continuing to use the website after changes are posted, you agree to the updated Terms & Conditions.

16. Governing Law

These Terms & Conditions are governed by the laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts in India.

17. Contact Us

For any questions about these Terms & Conditions, please contact us at:

Email: support@nivkara.in